Our Privacy Policy

ALAN HIGGS ARCHITECTS is committed to ensuring that your privacy is protected. The purpose of this privacy policy is to explain how we use any personal information we collect about you, the rights you have over any personal information we hold about you, and to tell you about the policies and procedures we have in place to respect your privacy and keep your personal data secure, including how we collect, process, protect and share that data.

This privacy policy applies to you if your contact with us is over the telephone, in person, online, through our website or via email.

What we collect:

• name and job title
• contact information, including e-mail and physical address
• details of your property and land ownership
• any other information relevant to your project
• information from you if you submit an enquiry from our contact page on our website

How we use this information:

• Providing services to you. We use your personal information to provide you with information and services that you request from us.
• Internal record keeping
• Marketing and advertising. We may use your personal information to provide you with information about services or practice updates that we think will interest you.
• Legal obligations. We may process your personal information in order to comply with the law.

Sharing your personal information:
We may provide your personal information to consultants and suppliers who are providing services to us on your behalf, or where necessary to provide a service you have requested. We may also share your personal information in order to obtain professional advice, or to comply with a legal obligation or a request from law enforcement or another regulatory body. We will not sell, distribute or lease your personal information to third parties.

Storing your personal information:
The information we store about you is stored on computer systems based at Alan Higgs Architects, 77 Ashmill Street, London, NW1 6RA. We will store your personal information for as long as is necessary for the purpose of managing and administering your project and to handle any insurance claims or request for assistance made by our Professional Indemnity insurers. These periods will vary depending on the nature of the information and your interactions with us but in all cases our need to use your personal information will be reassessed on a regular basis and information which is no longer required will be disposed of.

Security:
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies:
A cookie is a small file, which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Your rights:
You have the right to tell us not to use your personal information for marketing purposes. UK data protection law also gives you the right to access your personal information, to object to the use of your personal information for certain purposes, and the right to erase, restrict or receive a copy of your personal information. You can do this at any time by emailing us at mail@alanhiggsarchitects.com or in writing, addressed to the Office Manager, at Alan Higgs Architects, 77 Ashmill Street, London NW1 6RA.

Links to other websites:
Our website may contain links to other websites that are not controlled by us and as such, we cannot be responsible for the protection and privacy of any information you provide when visiting such sites. If you follow a link to another website, please check the privacy policies before submitting any personal information to these websites.

Contacting us:
If you have any questions about this Privacy Policy or the way we handle your personal information, please contact Alan Higgs at Alan Higgs Architects, 77 Ashmill Street, London NW1 6RA